Last Updated: August 29, 2026
At DU Gemology, we respect your privacy and take reasonable steps to protect the personal information you share with us.
This Privacy Policy explains what information we may collect, how we may use it, and the choices available to you when you visit our website, contact us, or use our services.
1. Who We Are
DU Gemology is a professional Gemology Institute and Laboratory based in Delhi, India. We provide laboratory services, professional education and training, B2B consultancy, and other services related to diamonds, gemstones, and jewellery.
Our Address:
DU Gemology
Building No. 145, Second Floor
Katra Mashroo, Dariba Kalan
Chandni Chowk, Delhi – 110006
India
2. Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Phone number
- Email address
- Company or business name
- City or location
- Information you provide in enquiry or contact forms
- Details related to the service or course you are interested in
- Messages or other information you send to us
We may also collect limited technical information when you visit our website, such as your browser type, device information, IP address, pages visited, and general website usage information.
3. How We Use Your Information
We may use your information to:
- Respond to your enquiries
- Contact you regarding our services, courses, or consultancy
- Process service or course-related requests
- Provide customer support
- Improve our website and services
- Maintain business and service records
- Send relevant updates where permitted
- Meet legal or regulatory requirements
We use personal information only when there is a legitimate reason to do so.
4. Contact Forms and Enquiries
When you contact us through our website, phone, email, WhatsApp, or other communication channels, we may keep a record of the information you provide so that we can respond to your enquiry and provide the requested information or service.
Please avoid sending unnecessary sensitive personal information through our public contact forms unless it is specifically required for a service.
5. Cookies and Website Analytics
Our website may use cookies or similar technologies to help the website work properly and understand how visitors use it.
Cookies may help us remember certain preferences and improve the user experience.
We may also use website analytics tools to understand general information such as:
- How visitors find our website
- Which pages are visited
- How long visitors stay on the website
- General device and browser information
You can manage or disable cookies through your browser settings. Please note that some parts of a website may not function properly if cookies are disabled.
6. How We Share Information
We do not sell or rent your personal information.
We may share information only when necessary, such as:
- With service providers who help us operate our website or business
- With payment or technology providers where applicable
- When required by law or a legal process
- To protect our rights, safety, property, or users
Any sharing will be limited to what is reasonably necessary for the relevant purpose.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no method of sending or storing information online is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.
8. Data Retention
We may keep your personal information for as long as reasonably necessary for the purpose for which it was collected.
We may also keep certain information when required for legal, accounting, administrative, or business purposes.
9. Your Choices
You may contact us if you would like to:
- Ask about the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information, where applicable
- Withdraw consent for certain communications
- Ask us to stop receiving promotional communications
We will review your request and respond as appropriate, subject to applicable laws and legitimate business or legal requirements.
10. Third-Party Websites
Our website may contain links to third-party websites or platforms.
DU Gemology is not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
11. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal requirements.
Any updated version will be published on this page with the revised “Last Updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how DU Gemology handles your personal information, please contact us using the official contact details available on our website.
DU Gemology
Building No. 145, Second Floor
Katra Mashroo, Dariba Kalan
Chandni Chowk, Delhi – 110006
India
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
